# NTCC Onboarding Guide

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/ZCijR8ijPT7TyHXJ-image.png)

### **LoLA**

- ### **[What is my LoLA username?](https://docs.northshorecollege.edu/books/accounts/page/how-do-i-find-my-lola-username)**
- ### [**How do I reset my LoLA password?**](https://docs.northshorecollege.edu/books/accounts/page/how-to-change-or-reset-your-lola-password)

### **NTCC Email**

- ### [**What is my NTCC email?**](https://docs.northshorecollege.edu/books/services/page/what-is-my-ntcc-employee-email)
- ### [**How do I reset my email password?**](https://docs.northshorecollege.edu/books/services/page/how-do-i-log-into-my-ntcc-email-account)

### **Duo Mobile Authentication**

- ### [**How do I set up my 2-factor authentication?**](https://docs.northshorecollege.edu/books/accounts/page/lolalctcs-2-factor-authentication)

### **Services**

- ### [**Which account do I use to access which service?**](https://docs.northshorecollege.edu/books/accounts/page/what-usernamepassword-do-i-use)
- ### [**How do I get access to Banner/Cognos/Other LCTCS service?**](https://docs.northshorecollege.edu/books/accounts/page/how-to-get-access-to-an-lctcslola-service)

### **Phone**

- ### **[What is my phone number?](https://docs.northshorecollege.edu/books/telephone/page/using-your-desk-phone)**
- ### **[How do I log into Zoom Phone?](https://docs.northshorecollege.edu/books/telephone/page/logging-into-zoom-phone)**
- ### **[How do I change my voicemail/voicemail pin?](https://docs.northshorecollege.edu/books/telephone/page/using-your-zoom-phone)**

### **Laptop**

- ### **[How do I log into my laptop?](https://docs.northshorecollege.edu/books/hardware/page/logging-into-ntcc-issued-laptop)**
- ### [**How do I connect to the VPN?**](https://docs.northshorecollege.edu/books/services/page/ntcc-vpn)
- ### **[How do I access the shared drive?](https://docs.northshorecollege.edu/books/services/page/how-to-find-shared-drives)**

### **Printing**

- ### **[What do I need to print?](https://docs.northshorecollege.edu/books/services/page/associate-college-id-with-papercutgatorprint)**
- ### **[How do I print to the copiers?](https://docs.northshorecollege.edu/books/services/page/how-to-use-follow-me-printer)**

### **Helpdesk**

- ### [**How do I use the helpdesk?**](https://docs.northshorecollege.edu/books/services/page/how-to-use-the-helpdesk)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/mcSLWWBb6m29b34m-image.png)