# Helpdesk

# Create helpdesk tickets in other departments' projects

Users who are agents for a helpdesk project may need to submit tickets to other helpdesk projects. (IT, facilities, etc.) The process to submit a helpdesk ticket is not the same as other users.

## Steps

- In your project's screen, look to the left hand side and select **Raise a request**. If you have your screen side dash collapsed, it will look like the + in a box without the words.

[![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2022-09/scaled-1680-/ZhncdvNMVWlaa6lW-image.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2022-09/ZhncdvNMVWlaa6lW-image.png)

- Next it will bring you to a new webpage. Click on the **NTCC Helpdesk** at the top of the page.

[![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2022-09/scaled-1680-/nOWw6z1Wcc2eFq7e-image.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2022-09/nOWw6z1Wcc2eFq7e-image.png)

- It will bring you to the main Helpdesk page where you can choose the correct helpdesk for your ticket.

[![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2022-09/scaled-1680-/pBYzkQu0QTqf1or7-image.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2022-09/pBYzkQu0QTqf1or7-image.png)

# How to use the helpdesk.

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/dDO0aYhLSvMtDbuX-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/ff8xaNTVYLiYKFMp-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/6ZC6OceRhSEh1t6C-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/y3F6S2e1gFFqdza5-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/aoMyCtqa5AWHHLwy-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/s9TZfW6I6ZODw5rN-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/6z23ypJ03M1y9Lbk-image.png)

![image.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-08/scaled-1680-/7AMYZYHLbz36TfkA-image.png)