# Forget existing wireless network

There are times when you may have issues connecting to a wireless network. This may be due to the settings on the wireless network being changed, or other reasons. A good first step in troubleshooting is to forget the network, and attempt to join again. Below are steps on how to forget a wireless network.

<p class="callout info">Networks added automatically on NTCC-owned computers cannot be forgotten. Those networks will say "added by company policy" next to them</p>

### Steps

- Click on the start button in the lower-left corner of the screen. In the search, look for wifi. Locate and choose Wi-Fi settings.

[![Screenshot of Windows 10 start menu with wif-fi settings highlighted](https://docs.northshorecollege.edu/uploads/images/gallery/2025-02/scaled-1680-/05YOYKTlksyIY2wI-image.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2025-02/05YOYKTlksyIY2wI-image.png)

- Locate and choose Manage known networks. The look and location of the button differs on Windows 10 and 11

#### Windows 10

[![Screenshot of Windows 10 wifi settings page, indicating the location of "manage known networks" button](https://docs.northshorecollege.edu/uploads/images/gallery/2025-02/scaled-1680-/YC3gDhW3EDJbe2ld-image.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2025-02/YC3gDhW3EDJbe2ld-image.png)

- Locate the network, and choose the Forget button

[![Screenshot of manage known networks page in settings app, indicating where the "forget" button is located](https://docs.northshorecollege.edu/uploads/images/gallery/2025-02/scaled-1680-/ErhwZzMTLsOMa303-image.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2025-02/ErhwZzMTLsOMa303-image.png)

#### Windows 11