# Zoom Phone App

# Logging into Zoom Phone

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# Using your Zoom Phone.

For more in-depth guide to the computer app, check out the **[official Zoom Phone guide](https://support.zoom.us/hc/en-us/articles/360028936531)**

<p class="callout info">The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers.</p>

##### <span style="text-decoration: underline;">**Voicemail**</span>

**[Customizing audio greetings](https://support.zoom.us/hc/en-us/articles/360028212652)**

**[Managing Voicemail messages](https://support.zoom.us/hc/en-us/articles/360021400211)**

**For voicemail pin, please watch the video below.**

##### <span style="text-decoration: underline;">**Forwarding Messages**</span>

**[Customizing call handling settings](https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings)**

##### <span style="text-decoration: underline;">**Transfer Call**</span>

**[How to transfer calls](https://support.zoom.us/hc/en-us/articles/360028786771-Transferring-calls)**

##### <span style="text-decoration: underline;">**SMS/Text Messages**</span>

**[Using SMS](https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS)**

##### <span style="text-decoration: underline;">**Call History**</span>

**[Viewing call history and recordings](https://support.zoom.us/hc/en-us/articles/360021336671-Viewing-call-history-and-recordings)**

**For a quick basic video guide. This covers only the very basics that can be done in the web portal and app. Use the above guides for more detail explanations.**

#### **[Zoom Web Portal Video](https://screenpal.com/watch/c0hZF4VAEmj)**

#### **[Zoom App Video](https://screenpal.com/watch/c0hZqJVAERZ)**

# Searching the directory for numbers.

You can use the directory to search for people to call.

##### **On Zoom computer app.**

1. On the app select **Contacts.**
2. We have 2 sections to choose from 
    - Desk phones - used in classroom or communal locations.
    - Company Contacts - all NTCC employees
3. If you are unsure of the name 
    - Click on the drop down for the category you wish to search.
    - All names are in alphabetical order.
4. If you know the name 
    - On the top of the app, click search
    - Type the name in the search bar.
5. Hover over the user you wish to call.
6. Click on the ![](https://assets.zoom.us/images/en-us/misc/icons/phone.png)

[![contacts.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-04/scaled-1680-/lXa48dyN8LyITGL8-contacts.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2023-04/lXa48dyN8LyITGL8-contacts.png)

[![directoryphone.png](https://docs.northshorecollege.edu/uploads/images/gallery/2023-04/scaled-1680-/1GS7F3rJOhFwPWhh-directoryphone.png)](https://docs.northshorecollege.edu/uploads/images/gallery/2023-04/1GS7F3rJOhFwPWhh-directoryphone.png)

# Call Queue Opt out/in

#### If you are a member of a call queue, you can choose to opt out for reason such as lunch break or with a student.

##### Through the webportal.

1. Log into the Zoom website portal at [https://northshorecollege.zoom.us](https://northshorecollege.zoom.us)
2. Go to **Phone** on the left hand side.
3. Go to **Settings.**
4. Scroll down to **Membership**
5. Toggle the **Receive Queue Calls** option off.
6. Toggle back on when returning from break/with student.

##### Through the Zoom app

1. Click on your profile/initials icon.
2. Hover over the **Receive Queue Calls.**
3. Toggle the queue off.
4. Toggle back on when returning from break/with student.