Zoom Phone App

Logging into Zoom Phone
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Using your Zoom Phone.
For more in-depth guide to the computer app, check out the  official Zoom Phone guide 
 The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. 
 Voicemail 
 Customizing audio greetings 
 Managing Voicemail messages 
 For voicemail pin, please watch the video below. 
 Forwarding Messages 
 Customizing call handling settings 
 Transfer Call 
 How to transfer calls 
 SMS/Text Messages 
 Using SMS 
 Call History 
 Viewing call history and recordings 
 
 For a quick basic video guide. This covers only the very basics that can be done in the web portal and app. Use the above guides for more detail explanations.  
 Zoom Web Portal Video 
 
 Zoom App Video

Searching the directory for numbers.
You can use the directory to search for people to call. 
 On Zoom computer app. 
 
 On the app select Contacts. 
 We have 2 sections to choose from
 
 Desk phones - used in classroom or communal locations. 
 Company Contacts - all NTCC employees 
 
 
 If you are unsure of the name
 
 Click on the drop down for the category you wish to search. 
 All names are in alphabetical order. 
 
 
 If you know the name
 
 On the top of the app, click search 
 Type the name in the search bar. 
 
 
 Hover over the user you wish to call. 
 Click on the  

Call Queue Opt out/in
If you are a member of a call queue, you can choose to opt out for reason such as lunch break or with a student. 
 
 Through the webportal. 
 
 Log into the Zoom website portal at https://northshorecollege.zoom.us 
 Go to Phone on the left hand side. 
 Go to  Settings. 
 Scroll down to  Membership 
 Toggle the  Receive Queue Calls option off. 
 Toggle back on when returning from break/with student. 
 
 Through the Zoom app 
 
 Click on your profile/initials icon. 
 Hover over the Receive Queue Calls. 
 Toggle the queue off. 
 Toggle back on when returning from break/with student.