Telephone

Zoom Phone App

Zoom Phone App

Logging into Zoom Phone

Logging into Zoom Phone is relatively simple, but if you don't click a certain button, it won't work.

The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers.

Steps to login to the Zoom Phone desktop application

  1. If you don't have the Zoom application installed, install it from the Software Center.
  2. Open the Zoom application
  3. Press the SSO button
  4. zoom phone sso button.png
  5. Enter northshorecollege in the text box. Entering anything else will cause it to not recognize the college's single sign-on.
  6. You will be redirected to the normal NTCC single sign-on page with Lacombe campus in the background. Login using your NTCC email username and password as you would for email.

Steps to login to the Zoom website

  1. Open a web browser like Google Chrome
  2. Navigate to https://northshorecollege.zoom.us
  3. Click the sign in button
  4. You will be redirected to the normal NTCC single sign-on page with Lacombe campus in the background. Login using your NTCC email username and password as you would for email.

You can also follow this video here.

Zoom Login Video

Zoom Phone App

Using your Zoom Phone.

For more in-depth guide to the computer app, check out the official Zoom Phone guide

The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers.

Voicemail

Customizing audio greetings

Managing Voicemail messages

For voicemail pin, please watch the video below.

Forwarding Messages

Customizing call handling settings

Transfer Call

How to transfer calls

SMS/Text Messages

Using SMS

Call History

Viewing call history and recordings

For a quick basic video guide. This covers only the very basics that can be done in the web portal and app. Use the above guides for more detail explanations. 

Zoom Web Portal Video

Zoom App Video

Zoom Phone App

Searching the directory for numbers.

You can use the directory to search for people to call.

On Zoom computer app.
  1. On the app select Contacts.
  2. We have 2 sections to choose from
    • Desk phones - used in classroom or communal locations.
    • Company Contacts - all NTCC employees
  3. If you are unsure of the name
    • Click on the drop down for the category you wish to search.
    • All names are in alphabetical order.
  4. If you know the name
    • On the top of the app, click search
    • Type the name in the search bar.
  5. Hover over the user you wish to call.
  6. Click on the  

contacts.png

directoryphone.png

Zoom Phone App

Call Queue Opt out/in

If you are a member of a call queue, you can choose to opt out for reason such as lunch break or with a student.

Through the webportal.
  1. Log into the Zoom website portal at https://northshorecollege.zoom.us
  2. Go to Phone on the left hand side.
  3. Go to Settings.
  4. Scroll down to Membership
  5. Toggle the Receive Queue Calls option off.
  6. Toggle back on when returning from break/with student.
Through the Zoom app
  1. Click on your profile/initials icon.
  2. Hover over the Receive Queue Calls.
  3. Toggle the queue off.
  4. Toggle back on when returning from break/with student.
Zoom Phone App

Outbound Caller ID

To ensure you have your extension as the outbound caller ID:

 

On the Zoom app:

1.) Select the Phone icon.

2.) Go to the Caller ID drop down menu under the number pad on the app.

callerID.png

3.) Select your extension as the outbound number.

directnumber.png

 

Desk Phone

Desk Phone

Using your desk phone

Not every employee will have a phone number. Please talk to your supervisor if you get one.

For more in-depth guide to the desk phone, check out Quick Start Guide for Zoom on Polycom phones.

Please click on the image to view in full. 

Polycom User Guide_Page1.png

Polycom User Guide_Page2.png

Desk Phone

How to setup speed-dials/busy line indicators

You may want to add speed dials and/or busy line indicators on your phone. The process is now self-serve and easy to do.

Button labeling

Buttons are labeled in columns, starting in the upper-left corner. Your extension will always be in position 1. Position 2 is directly below it. Once the bottom of the column is hit, the column on the right side of the screen is position 7.

vvx410 key positions.jpg

To set up Busy Line Indicators (BLF) 
  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the Settings tab.
  4. In the Keys & Positions section, click View or Edit.
  5. Click Manage Key.
  6. Click Set Key.
  7. Search for a name Optional, type an alias for that name.
  8. Use the Up/Down arrows to rearrange.
    DO NOT CHANGE LINE 1.
  9. Click Save.