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How to schedule Teams meetings in Outlook.
When you need to create Team meetings in your Outlook calendar. Outlook on the Desktop 1) Open Outlook and switch to the Calendar view. 2) Select New Teams Meeting at the top of the view. Note: Even if you begin by selecting New Meeting or New Appointm...
How to set up Breakout Rooms in Teams
When you need to create smaller rooms inside a Teams meeting Breakout rooms are a great way for an organizer of a Teams meeting to split attendees into multiple online rooms for discussion and collaboration in small groups. This How to use breakout rooms i...
How to set up Microphone/Speakers in Teams.
To setup or change how you talk and listen in Teams. Pre-Call Set Up 1) Select Settings and more to the left of your profile picture at the top of the app, then select Settings>Devices. 2) You will see a several options with drop down selections. 3) C...
Sharing Teams Recordings
When you want to share your Team recordings. To share a recording from Team through OneDrive. 1.) Log into GatorMail like normal and click on the 9 dots at the top of the webpage. 2.) Go to OneDrive 3.) Find the Recording you wish to share. When hover...
What do I do once I get an IT purchase quote.
What happens after a purchase quote is given to you through the helpdesk. After submitting a quote through the helpdesk, the IT staff will reach out to the appropriate vendor. The IT staff will submit the quote in the helpdesk as a file that you can ...
Reset Chrome to factory default.
If Google Chrome is not reacting as expected, you may need to reset it back to factory defaults. Examples of issues included popups, unwanted notifications, or not ending up on the expected website. To reset Chrome follow the directions below. 1.) Open ...
What uses my LoLA account?
LoLA username and password are used for any tool/application found inside LoLA once you log in, such as Cognos, Banner, and Employee timesheet. It is also used for Canvas. These are some examples: Some of the services require Duo Security to authentica...
Hard reset on laptop.
If your laptop is frozen and won't turn off: Unplug laptop for any power source. Hold down the power button for 30 seconds. You must hold it down for a minimum of 30 seconds. The computer will turn off. You can turn the computer back on after this.
Transfer voicemail on phone to another extension.
If you need to forward a voicemail from the physical phone to another extension. Access the voicemail button on your phone’s keypad. Enter your passcode, followed by the # key. Press 1 to listen to new voicemail messages. After listening to the voicemail...
What username/password do I use?
Please user lowercase for all username and email addresses. LoLA username and LoLA password Any tool/application within LoLA Cognos Banner Empolyee Timesheet ect... Canvas NTCC username and email password (no @) Logging into computers H...
How to get access to an LCTCS/LoLA service.
There are two ways to get access to a particular service in LoLA Once you log into LoLA, nagivate to the left-hand side where Banner Security Forms are and select the proper form for the service you need. For instance, if you need access to Student Admissio...
Copier paper jam and other technical issues.
For any issue relating to the Kyocera copiers, call the number for Northshore Office Equipment listed on the silver tag on the front of the copy machine. NTCC IT does not service the copy machines. If it is an issue using your ID badge to sign in or s...
Forgetting previous WiFi.
Occasionally when you are unable to connect to a WiFi network, it may be do to your device having to many saved WiFi connections. You can delete networks (such as hotels and airports) that are no longer in use to free up space. 1.) Open up Network and Inte...
Using your Zoom Phone.
For more in-depth guide to the computer app, check out the official Zoom Phone guide The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Voicemail Customizing audio greeting...
Teaching Assistant on Copiers
How to find Teaching Assistant on the new copier. 1.) Use your badge to sign into the copier. 2.) Select Device Functions. 3. Select Next. 4. Select the Home button at the bottom of the screen. It is a physical button. 5.) Select Teaching Assistan...
Transfer a call.
While in a call, press Transfer or the transfer button . Choose a transfer method: Consultative transfer (also known as warm transfer): Place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated a...
Searching the directory for numbers.
You can use the directory to search for people to call. On Zoom computer app. On the app select Contacts. We have 2 sections to choose from Desk phones - used in classroom or communal locations. Company Contacts - all NTCC employees If you are un...
Desk phone directory
When you need to search for an internal number. On the phone's home screen, press Directory. Navigate to Corporate Directory. Enter a name or extension number, then press Submit to search your company's directory of Zoom Phone users.Note: Search results m...
Restoring files and folders.
Most files and folders can be restored from previous dates/saves. This is helpful if you made saves to a document that you need to fix or if you deleted a file from a folder that you need again. Currently you can only restore from about 1 week prior. 1.) Se...
Call Queue Opt out/in
If you are a member of a call queue, you can choose to opt out for reason such as lunch break or with a student. Through the webportal. Log into the Zoom website portal at https://northshorecollege.zoom.us Go to Phone on the left hand side. Go to Setti...