Transfer voicemail on phone to another extension.

If you need to forward a voicemail from the physical phone to another extension.

Access the voicemail button on your phone’s keypad. Enter your passcode, followed by the # key. Press 1 to listen to new voicemail messages. After listening to the voicemail message you’d like to forward, press 9 for additional options. Press 2 to forward the message, and you will be prompted to record an intro message. Once you are finished recording your message, press the # key. Press 3 to forward the message. You will then be prompted to enter the extension you want to forward the message to, followed by the # key.  Your voicemail is transferred to the new extension.

Note: you can only forward to numbers in your extension group. This means if your extension starts with a 4 then only numbers that start with a 4 can a voicemail be forwarded to. If you need to send a voicemail to another extension group, please send the voicemail to someone who has voicemail to email set up within your extension group.