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93 total results found

Information Technology

Online Learning

Canvas
LMS
learning
FA Davis
Lockdown Browser

Financial Aid

Telephone

phone
telephone
webex
voicemail
polycom
vm
call

Accounts

Software

Bankmobile

Services

Screencast-O-Matic

Canvas

Information on Canvas LMS

Hardware

Respondus

Accessibility

Canvas for Students

Canvas

Canvas Help Guides for Students

Canvas for Instructors

Canvas

Help Guides for Instructors

Printing and Copying

Services

Email/Office 365

Services

Northshore Technical Community College uses Microsoft's Office 365 for email.

Foxit

Software

Wifi/Internet

Services

LoLA

Accounts

LoLA (Log On Louisiana) is a powerful new online tool that will allow you to completely manage your college career. LoLA will be your 24/7, one stop resource for the upcoming semester. You can use LoLA to: monitor your financial aid application, register for c...

Teams

Services

Teams is a Microsoft collaboration app that helps your team stay organized and have conversations—all in one place. You can set up meetings, place video conferences and calls, and talk through chat.

Web Broswers

Software

Chrome and Edge

Zoom Phone App

Telephone

Desk Phone

Telephone

Helpdesk

Services

Screencast-O-Matic

Software

What is Screencast-O-Matic Capture any area of your screen. Add audio narration or video from your webcam. Record lectures, tutorials, demos, and more! NOTE: This is only available to NTCC Employees; it is not available for students. You must install Screen...

software
screencast-o-matic
screencast
record

OneDrive

Services Email/Office 365

When you need to add files/folders to your OneDrive. Accessing the desktop app. 1.) Click on the Windows button and scroll till you see OneDrive.  2.) Click on OneDrive If you have not set up your desktop OneDrive, you will be prompted to do so once you ...

software
OneDrive
setup
web

How do I set my BankMobile refund preference?

Bankmobile

Northshore Technical Community College has partnered with BankMobile to deliver refunds and offer you smarter ways to manage that money. Directions: Go to https://my.lctcs.edu and login with your LoLA username and password Select the Student tab Look at ...

Guest wireless internet (WiFi)

Services Wifi/Internet

The NTCC guest wireless internet is available for all students and guests, and personal devices of employees. It should not be used for devices owned by NTCC. Wireless internet coverage covers most of the interior of all NTCC campuses and sites, as well as li...

wifi
wireless
guest
internet
browse
gogators

Install Software from Software Center

Software

NTCC IT provides a mechanism for employees to install software on NTCC-owned computers without IT intervention. This is accomplished through Software Center. The Software Center application shows the user a catalog of applications and allows the user to select...

software center
software
install

Associate College ID with Papercut/Gatorprint

Services Printing and Copying

Before you can use copy machines located on campus, you will need to associate your NTCC ID with Papercut/Gatorprint. The process is quick and easy and only has to be done once, unless you lose or damage your ID. Once you associate your card on one copy machin...

print
p[apercut
gatorprint
ID

Logging into Canvas

Canvas Canvas for Students

First time Canvas users:  Once you have registered for courses for the first time, your Canvas account will be automatically generated. LoLA and Canvas login information is the same: If you already have your LoLA username and have created a password, your L...

Canvas Dashboard: Seeing your Courses

Canvas Canvas for Students

Course Visibility: Courses are usually published no later than the first official day of the semester. For each course you are registered in, a Course Tile will appear on your Dashboard. Example Dashboard with Course Tiles: First Day of Class and Course ...

Calibrate smartboard touch

Software

Occasionally, the calibration that the smartboard uses to detect where you touch on the board can get out of alignment. There is a tool built into Smart Notebook that allows you to recalibrate the alignment. Steps 1.) Go to Windows button and start typing Pr...

smartboard
touch
board
Smart Notebook

Add and use a signature in Foxit PDF Editor?

Software Foxit

Using Foxit PDF Editor, which is installed on all NTCC employee computers, you can sign documents using your real signature. The application allows you to "stamp" your signature anywhere on PDFs, as well as type in free-form text such as the date. This allows ...

Create helpdesk tickets in other departments' projects

Services Helpdesk

Users who are agents for a helpdesk project may need to submit tickets to other helpdesk projects. (IT, facilities, etc.) The process to submit a helpdesk ticket is not the same as other users. Steps In your project's screen, look to the left hand side a...

helpdesk

LoLA/LCTCS 2-factor authentication

Accounts LoLA

This guide on how to enroll in 2-factor authentication (2FA) for LCTCS has been provided by LCTCS. Click the link below to view the guide. LCTCS Duo How To   You will need to use 2FA for both LoLA and some NTCC services. Once you enroll using the above g...

Power-cycle/reboot docking station

Hardware

When you plug your laptop into a docking station the mouse, keyboard, or monitors may not work. The most common cause of this issue is the docking station may have gotten hung up. While the docking station cannot be used without a computer, it has a small proc...

dock
docking
station
power
power-cycle
reboot
restart
smartboard
screen
internet
keyboard
mouse

Open PDFs with Foxit PDF Editor

Software Foxit

Users using Windows 10 may experience PDFs being opened by Microsoft Edge. While Edge can open PDF files, there can be situations where they cannot be printed or opened. Users should always use Foxit PDF Editor to open PDF files. This guide will demonstrate ho...

pdf
software
Foxit
open

Logging into Office applications error CAAC03ED

Software

When logging into Teams/Outlook/etc.. you see the following error. This error is caused when you do not click the "sign into this app only" option on the previous window. When you try to log into Teams and this is the error given to you. With this erro...

CAAC03ED
software
office
teams
OneDrive
Outlook
email
gatormail
workplace join

Duplicate or extend monitors/screens

Software

Introduction Depending on whether you are in an office or classroom environment, you may want to change the configuration of your monitors to match the need. Additionally, when in an office, the monitors may be backwards left-to-right. Both problems are easy ...

extend
duplicate
monitor
screen
smartboard
arrange

NTCC VPN

Services Wifi/Internet

When not on one of NTCC's campuses, you should always connect to the NTCC VPN. Connecting to the VPN permits access to many resources and ensures that your computer gets the latest updates and security settings. NTCC has 2 VPNs, one is manual while the other ...

vpn
NTCC VPN
DirectAccess
share
network

Using your desk phone

Telephone Desk Phone

Not every employee will have a phone number. Please talk to your supervisor if you get one. Your phone number is 985-545-1 plus the 3 digits at the top of your desk phone under the time. Example: 985-545-1500 Your phone will travel with you if you move aro...

desk phone
phone

How to create a Contact List in Office 365

Services Email/Office 365

Use a contact group (formerly called a “distribution list”) to send an email to multiple people Click on the images to enlarge. Desktop Guide 1.) Select People. 2. Select New Contact Group. 3.) Name your group. 4.) Select Add Members. 5.) Choose...

distribution lists
email
Outlook
contacts

How to create an Out of Office message in Outlook

Services Email/Office 365

When you need to have an automated message sent when not in office. Create an OOO on desktop app. 1.) 1. After opening the Outlook desktop app, select the File tab. 2.) Click on the Automatic Replies button. 3.) Choose Send automatic replies 4.) Cli...

Outlook
email
automatic replies