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When you need to create Team meetings in your Outlook calendar. Outlook on the Desktop 1) Open Outlook and switch to the Calendar view. 2) Select New Teams Meeting at the top of the view. Note: Even if you begin by selecting New Meeting or New Appointm...

When you need to create smaller rooms inside a Teams meeting Breakout rooms are a great way for an organizer of a Teams meeting to split attendees into multiple online rooms for discussion and collaboration in small groups. This How to use breakout rooms i...

To setup or change how you talk and listen in Teams. Pre-Call Set Up 1) Select Settings and more  to the left of your profile picture at the top of the app, then select Settings>Devices. 2) You will see a several options with drop down selections. 3) C...

When you want to share your Team recordings. To share a recording from Team through OneDrive. 1.) Log into GatorMail like normal and click on the 9 dots at the top of the webpage. 2.) Go to OneDrive 3.)  Find the Recording you wish to share. When hover...

What happens after a purchase quote is given to you through the helpdesk. After submitting a quote through the helpdesk, the IT staff will reach out to the appropriate vendor. The IT staff will submit the quote in the helpdesk as a file that you can ...

If Google Chrome is not reacting as expected, you may need to reset it back to factory defaults. Examples of issues included popups, unwanted notifications, or not ending up on the expected website. To reset Chrome follow the directions below.     1.) Open ...

LoLA username and password are used for any tool/application found inside LoLA once you log in, such as Cognos, Banner, and Employee timesheet. It is also used for Canvas. These are some examples: Some of the services require Duo Security to authentica...

If your laptop is frozen and won't turn off: Unplug laptop for any power source. Hold down the power button for 30 seconds. You must hold it down for a minimum of 30 seconds. The computer will turn off. You can turn the computer back on after this.

If you need to forward a voicemail from the physical phone to another extension. Access the voicemail button on your phone’s keypad. Enter your passcode, followed by the # key. Press 1 to listen to new voicemail messages. After listening to the voicemail...

Please user lowercase for all username and email addresses. LoLA username and LoLA password Any tool/application within LoLA Cognos Banner Employee Timesheet etc... Canvas NTCC username and email password (no @) Logging into computers H...

There are two ways to get access to a particular service in LoLA Once you log into LoLA, nagivate to the left-hand side where Banner Security Forms are and select the proper form for the service you need. For instance, if you need access to Student Admissio...

For any issue relating to the Kyocera copiers, call the number for Northshore Office Equipment listed on the silver tag on the front of the copy machine. NTCC IT does not service the copy machines. If it is an issue using your ID badge to sign in or s...

Capabilities The upgraded classrooms include several technologies to improve the remote/synchronous learning experience and the experience for presenting to local audiences. Previously, the webcam and microphone was all that was available for videoconferen...

Occasionally when you are unable to connect to a WiFi network, it may be do to your device having to many saved WiFi connections. You can delete networks (such as hotels and airports) that are no longer in use to free up space.   1.) Open up Network and Inte...

For more in-depth guide to the computer app, check out the official Zoom Phone guide The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Voicemail Customizing audio greeting...

Logging into Zoom Phone is relatively simple, but if you don't click a certain button, it won't work. The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Steps to login to th...

You may want to add speed dials and/or busy line indicators on your phone. The process is now self-serve and easy to do. Button labeling Buttons are labeled in columns, starting in the upper-left corner. Your extension will always be in position 1. Positio...

How to find Teaching Assistant on the new copier. 1.) Use your badge to sign into the copier. 2.) Select Device Functions. 3. Select Next. 4. Select the Home button at the bottom of the screen. It is a physical button. 5.) Select Teaching Assistan...

While in a call, press Transfer or the transfer button . Choose a transfer method: Consultative transfer (also known as warm transfer): Place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated a...