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If you want to send an email of the pdf you have open.   1.) If you want to send an email of the pdf you have open. 2.) Once in Share tab, select the drop down option for Email . You can choose to email one pdf that is open, or all the open pdfs. 3.) O...

If you cannot locate your shared drives, or if the shared drives appear to be missing. 1) Select the File Explorer icon at the bottom of your taskbar. 2) Select This PC or select > to expand it. 3) Your shared drives will show up under the Network loca...

When you want to see if a room/vehicle is available. Using the desktop app. 1.) In the desktop app, click on the Calendar icon at the bottom. 2.) At the top tool bar, click on Open Calendar. 3.) From the drop down list select From Room List... 4.) D...

1.) Go to www.northshorecollege.edu and select the LOLA link located on the top menu bar. 2.) Under Help: Select "I don’t know my username” link for your username. This will send you to the look up tool. Use the prompts to learn what your username is. ...

  NTCC IT cannot assist with LoLA password issues. Contact the LoLA helpdesk at 844-465-2827 for assistance. 1.) Go to www.northshorecollege.edu and select the LOLA link located on the top menu bar. 2.) Under Help: Select “I don’t know my password” for yo...

When you want to schedule a meeting within the Teams app. 1) In Teams, select Calendar  view. 2) In the top right corner, select +New Meeting 3) Fill out all information that is needed such as attendees and date. 4) Select Save in the top right corne...

When you need to create Team meetings in your Outlook calendar. Outlook on the Desktop 1) Open Outlook and switch to the Calendar view. 2) Select New Teams Meeting at the top of the view. Note: Even if you begin by selecting New Meeting or New Appointm...

When you need to create smaller rooms inside a Teams meeting Breakout rooms are a great way for an organizer of a Teams meeting to split attendees into multiple online rooms for discussion and collaboration in small groups. This How to use breakout rooms i...

To setup or change how you talk and listen in Teams. Pre-Call Set Up 1) Select Settings and more  to the left of your profile picture at the top of the app, then select Settings>Devices. 2) You will see a several options with drop down selections. 3) C...

When you want to share your Team recordings. To share a recording from Team through OneDrive. 1.) Log into GatorMail like normal and click on the 9 dots at the top of the webpage. 2.) Go to OneDrive 3.)  Find the Recording you wish to share. When hover...

What happens after a purchase quote is given to you through the helpdesk. After submitting a quote through the helpdesk, the IT staff will reach out to the appropriate vendor. The IT staff will submit the quote in the helpdesk as a file that you can ...

If Google Chrome is not reacting as expected, you may need to reset it back to factory defaults. Examples of issues included popups, unwanted notifications, or not ending up on the expected website. To reset Chrome follow the directions below.     1.) Open ...

LoLA username and password are used for any tool/application found inside LoLA once you log in, such as Cognos, Banner, and Employee timesheet. It is also used for Canvas. These are some examples: Some of the services require Duo Security to authentica...

If your laptop is frozen and won't turn off: Unplug laptop for any power source. Hold down the power button for 30 seconds. You must hold it down for a minimum of 30 seconds. The computer will turn off. You can turn the computer back on after this.

If you need to forward a voicemail from the physical phone to another extension. Access the voicemail button on your phone’s keypad. Enter your passcode, followed by the # key. Press 1 to listen to new voicemail messages. After listening to the voicemail...

Please user lowercase for all username and email addresses. LoLA username and LoLA password Any tool/application within LoLA Cognos Banner Employee Timesheet etc... Canvas NTCC username and email password (no @) Logging into computers H...

There are two ways to get access to a particular service in LoLA Once you log into LoLA, nagivate to the left-hand side where Banner Security Forms are and select the proper form for the service you need. For instance, if you need access to Student Admissio...