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1.) Go to www.northshorecollege.edu and select the LOLA link located on the top menu bar. 2.) Under Help: Select "I don’t know my username” link for your username. This will send you to the look up tool. Use the prompts to learn what your username is. ...

  NTCC IT cannot assist with LoLA password issues. Contact the LoLA helpdesk at 844-465-2827 for assistance. 1.) Go to www.northshorecollege.edu and select the LOLA link located on the top menu bar. 2.) Under Help: Select “I don’t know my password” for yo...

What happens after a purchase quote is given to you through the helpdesk. After submitting a quote through the helpdesk, the IT staff will reach out to the appropriate vendor. The IT staff will submit the quote in the helpdesk as a file that you can ...

This page has been moved. Follow this link to the knowledgebase article that describes how to reset Google Chrome to factory default.

LoLA username and password are used for any tool/application found inside LoLA once you log in, such as Cognos, Banner, and Employee timesheet. It is also used for Canvas. These are some examples: Some of the services require Duo Security to authentica...

If your laptop is frozen and won't turn off: Unplug laptop for any power source. Hold down the power button for 30 seconds. You must hold it down for a minimum of 30 seconds. The computer will turn off. You can turn the computer back on after this.

If you need to forward a voicemail from the physical phone to another extension. Access the voicemail button on your phone’s keypad. Enter your passcode, followed by the # key. Press 1 to listen to new voicemail messages. After listening to the voicemail...

Please user lowercase for all username and email addresses. LoLA username and LoLA password Any tool/application within LoLA Cognos Banner Employee Timesheet etc... Canvas NTCC username and email password (no @) Logging into computers H...

There are two ways to get access to a particular service in LoLA Once you log into LoLA, nagivate to the left-hand side where Banner Security Forms are and select the proper form for the service you need. For instance, if you need access to Student Admissio...

For any issue relating to the Kyocera copiers, call the number for Northshore Office Equipment listed on the silver tag on the front of the copy machine. NTCC IT does not service the copy machines. If it is an issue using your ID badge to sign in or s...

Capabilities The upgraded classrooms include several technologies to improve the remote/synchronous learning experience and the experience for presenting to local audiences. Previously, the webcam and microphone was all that was available for videoconferen...

Occasionally when you are unable to connect to a WiFi network, it may be do to your device having to many saved WiFi connections. You can delete networks (such as hotels and airports) that are no longer in use to free up space.   1.) Open up Network and Inte...

For more in-depth guide to the computer app, check out the official Zoom Phone guide The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Voicemail Customizing audio greeting...

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You may want to add speed dials and/or busy line indicators on your phone. The process is now self-serve and easy to do. Button labeling Buttons are labeled in columns, starting in the upper-left corner. Your extension will always be in position 1. Positio...

How to find Teaching Assistant on the new copier. 1.) Use your badge to sign into the copier. 2.) Select Device Functions. 3. Select Next. 4. Select the Home button at the bottom of the screen. It is a physical button. 5.) Select Teaching Assistan...

While in a call, press Transfer or the transfer button . Choose a transfer method: Consultative transfer (also known as warm transfer): Place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated a...

You can use the directory to search for people to call. On Zoom computer app. On the app select Contacts. We have 2 sections to choose from Desk phones - used in classroom or communal locations. Company Contacts - all NTCC employees If you are un...