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Forget existing wireless network

There are times when you may have issues connecting to a wireless network. This may be due to the settings on the wireless network being changed, or other reasons. A good first step in troubleshooting is to forget the network, and attempt to join again. Below are steps on how to forget a wireless network.

Networks added automatically on NTCC-owned computers cannot be forgotten. Those networks will say "added by company policy" next to them

Steps

  • Click on the start button in the lower-left corner of the screen. In the search, look for wifi. Locate and choose Wi-Fi settings.

Screenshot of Windows 10 start menu with wif-fi settings highlighted

  • Locate and choose Manage known networks. The look and location of the button differs on Windows 10 and 11

Windows 10

Screenshot of Windows 10 wifi settings page, indicating the location of "manage known networks" button

  • Locate the network, and choose the Forget button

Screenshot of manage known networks page in settings app, indicating where the "forget" button is located

Windows 11

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