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For any issue relating to the Kyocera copiers, call the number for Northshore Office Equipment listed on the silver tag on the front of the copy machine. NTCC IT does not service the copy machines. If it is an issue using your ID badge to sign in or s...

Capabilities The upgraded classrooms include several technologies to improve the remote/synchronous learning experience and the experience for presenting to local audiences. Previously, the webcam and microphone was all that was available for videoconferen...

Occasionally when you are unable to connect to a WiFi network, it may be do to your device having to many saved WiFi connections. You can delete networks (such as hotels and airports) that are no longer in use to free up space.   1.) Open up Network and Inte...

For more in-depth guide to the computer app, check out the official Zoom Phone guide The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Voicemail Customizing audio greeting...

Logging into Zoom Phone is relatively simple, but if you don't click a certain button, it won't work. The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Steps to login to th...

You may want to add speed dials and/or busy line indicators on your phone. The process is now self-serve and easy to do. Button labeling Buttons are labeled in columns, starting in the upper-left corner. Your extension will always be in position 1. Positio...

How to find Teaching Assistant on the new copier. 1.) Use your badge to sign into the copier. 2.) Select Device Functions. 3. Select Next. 4. Select the Home button at the bottom of the screen. It is a physical button. 5.) Select Teaching Assistan...

While in a call, press Transfer or the transfer button . Choose a transfer method: Consultative transfer (also known as warm transfer): Place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated a...

You can use the directory to search for people to call. On Zoom computer app. On the app select Contacts. We have 2 sections to choose from Desk phones - used in classroom or communal locations. Company Contacts - all NTCC employees If you are un...

When you need to search for an internal number. On the phone's home screen, press Directory. Navigate to Corporate Directory. Enter a name or extension number, then press Submit to search your company's directory of Zoom Phone users.Note: Search results m...

Hot desking is a feature that allows users who work at other users' desks to log into the desk phone and have their phone number and busy lamp field/speed-dials show up. This is especially handy for departments like Student Services Health Sciences, or Library...

Most files and folders can be restored from previous dates/saves. This is helpful if you made saves to a document that you need to fix or if you deleted a file from a folder that you need again. Currently you can only restore from about 1 week prior. 1.) Se...

If you are a member of a call queue, you can choose to opt out for reason such as lunch break or with a student. Through the webportal. Log into the Zoom website portal at https://northshorecollege.zoom.us Go to Phone on the left hand side. Go to Setti...

To ensure you have your extension as the outbound caller ID:   On the Zoom app: 1.) Select the Phone icon. 2.) Go to the Caller ID drop down menu under the number pad on the app. 3.) Select your extension as the outbound number.  

The Yeti microphones need to be on certain settings to achieve the best sound over remote learning. Settings on the mic. Have the gain all the way to the right. Put the pattern on the O. On the other side of the make, make sure the volume is all the way ...

LoLA What is my LoLA username? How do I reset my LoLA password? NTCC Email What is my NTCC email? How do I reset my email password? Duo Mobile Authentication How do I set up my 2-factor authentication? Services Wh...

Your email is your LoLA [email protected] such as [email protected] Your username is the first part of your email without the @northshorecollege.edu Always use lowercase for username and emails. Sometimes your us...