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When you need to search for an internal number. On the phone's home screen, press Directory. Navigate to Corporate Directory. Enter a name or extension number, then press Submit to search your company's directory of Zoom Phone users.Note: Search results m...

Hot desking is a feature that allows users who work at other users' desks to log into the desk phone and have their phone number and busy lamp field/speed-dials show up. This is especially handy for departments like Student Services Health Sciences, or Library...

Most files and folders can be restored from previous dates/saves. This is helpful if you made saves to a document that you need to fix or if you deleted a file from a folder that you need again. Currently you can only restore from about 1 week prior. 1.) Se...

If you are a member of a call queue, you can choose to opt out for reason such as lunch break or with a student. Through the webportal. Log into the Zoom website portal at https://northshorecollege.zoom.us Go to Phone on the left hand side. Go to Setti...

The Yeti microphones need to be on certain settings to achieve the best sound over remote learning. Settings on the mic. Have the gain all the way to the right. Put the pattern on the O. On the other side of the make, make sure the volume is all the way ...

LoLA What is my LoLA username? How do I reset my LoLA password? NTCC Email What is my NTCC email? How do I reset my email password? Duo Mobile Authentication How do I set up my 2-factor authentication? Services Wh...

Your email is your LoLA [email protected] such as [email protected] Your username is the first part of your email without the @northshorecollege.edu Always use lowercase for username and emails. Sometimes your us...

This knowledgebase article has been moved. The knowledgebase article can now be found in Confluence.

You need to be on campus for the first time you log into an NTCC issued laptop. Either connect to a docking station or the NTCC Owned-devices WiFi. The easiest time to do this is right after you sign the paper work to receive your laptop.   To log in: Use...

When printing as a student worker, you must make sure Papercut is showing. You may have to click Run on a box that ask for Papercut to run. Print like normal, but send the print job to Follow-Me printer. Click on the option for Charge to shared account whe...

If you need to change your email or other default applications. 1.) Click on the Windows Start icon at the bottom of your screen. 2.) Start typing apps and select the Apps & features that shows as you type. 3.) On the left hand side, select Default ap...

If your ScreenPal recording is showing a max time limit and needs to be retethered:   Exit and uninstall From the right side of the Windows taskbar, click to expand the system tray, right-click the ScreenPal icon, and select Quit. Click the Windows Sta...

What is ScreenPal? Capture any area of your screen. Add audio narration or video from your webcam. Record lectures, tutorials, demos, and more! NOTE: This is only available to NTCC Employees; it is not available for students. You must install SceenPal on yo...

Introduction Scheduling recurring events is a great way to better define when an event that is spanning multiple days is occurring on your calendar. For example, a meeting that is happening Monday through Wednesday between 9am and 4:30pm.   Step-by-Step We...

After several failed login attempts, LoLA will lock your account. It will not alert  you that your account is locked. It will continue to give you an "invalid username/password" error. To unlock either wait at least 15-20 minutes or follow the unlock account ...

There may be times when you need to determine who a person reports to, or who are a person's direct reports. Office 365 has this information available. Please note that some employees have multiple supervisors. In cases where a person has multiple supervisors,...

This knowledgebase article was moved to Confluence.