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Logging into NTCC issued laptop.

Hardware

You need to be on campus for the first time you log into an NTCC issued laptop. Either connect t...

Updated 6 months ago by Karrie White

Create helpdesk tickets in other departments' projects

Services Helpdesk

Users who are agents for a helpdesk project may need to submit tickets to other helpdesk projects...

Updated 7 months ago by Karrie White

How to use the helpdesk.

Services Helpdesk

Updated 7 months ago by Karrie White

Using your Zoom Phone.

Telephone Zoom Phone App

For more in-depth guide to the computer app, check out the official Zoom Phone guide The Zoom ...

Updated 7 months ago by Karrie White

How to get access to an LCTCS/LoLA service.

Accounts LoLA

There are two ways to get access to a particular service in LoLA Once you log into LoLA, nagiv...

Updated 7 months ago by Karrie White

LoLA/LCTCS 2-factor authentication

Accounts LoLA

This guide on how to enroll in 2-factor authentication (2FA) for LCTCS has been provided by LCTCS...

Updated 7 months ago by Karrie White

How do I log into my NTCC email account?

Services Email/Office 365

ATTENTION:  All NEW students will need to reset their password with Password Reset Tool before lo...

Updated 7 months ago by Karrie White

What is my NTCC employee email?

Services Email/Office 365

Your email is your LoLA [email protected] such as gatortrax1@northshorecollege....

Updated 7 months ago by Karrie White

Yeti Microphones

Accessibility

The Yeti microphones need to be on certain settings to achieve the best sound over remote learnin...

Updated 8 months ago by Karrie White

Accessing your quiz in Respondus

Respondus

Using LockDown Browser and/or Monitor on Your Personal Device Classic Quizzes Once you have Dow...

Updated 8 months ago by Karrie White

Outbound Caller ID

Telephone Zoom Phone App

To ensure you have your extension as the outbound caller ID:   On the Zoom app: 1.) Select the...

Updated 8 months ago by Karrie White

Call Queue Opt out/in

Telephone Zoom Phone App

If you are a member of a call queue, you can choose to opt out for reason such as lunch break or ...

Updated 8 months ago by Karrie White

Hot Desking

Telephone Desk Phone

Hot desking is a feature that allows users who work at other users' desks to log into the desk ph...

Updated 8 months ago by Christopher Blohm

Restoring files and folders.

Services

Most files and folders can be restored from previous dates/saves. This is helpful if you made sa...

Updated 9 months ago by Karrie White

Logging into Zoom Phone

Telephone Zoom Phone App

Logging into Zoom Phone is relatively simple, but if you don't click a certain button, it won't...

Updated 9 months ago by Christopher Blohm

Remote Learning in Upgraded Classrooms

Hardware

Capabilities The upgraded classrooms include several technologies to improve the remote/synchr...

Updated 11 months ago by Christopher Blohm

Desk phone directory

Telephone Desk Phone

When you need to search for an internal number. On the phone's home screen, press Directory. ...

Updated 11 months ago by Karrie White

How to setup speed-dials/busy line indicators

Telephone Desk Phone

You may want to add speed dials and/or busy line indicators on your phone. The process is now sel...

Updated 11 months ago by Christopher Blohm

Open PDFs with Foxit PDF Editor

Software Foxit

Users using Windows 10 may experience PDFs being opened by Microsoft Edge. While Edge can open PD...

Updated 11 months ago by Karrie White

How to email a pdf in Foxit.

Software Foxit

If you want to send an email of the pdf you have open.   1.) If you want to send an email of th...

Updated 11 months ago by Karrie White