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Calibrate smartboard touch
Occasionally, the calibration that the smartboard uses to detect where you touch on the board can...
Student Worker Printing
When printing as a student worker, you must make sure Papercut is showing. You may have to clic...
Associate College ID with Papercut/Gatorprint
Before you can use copy machines located on campus, you will need to associate your NTCC ID with ...
Using your desk phone
Not every employee will have a phone number. Please talk to your supervisor if you get one. Yo...
Logging into NTCC issued laptop.
You need to be on campus for the first time you log into an NTCC issued laptop. Either connect t...
Create helpdesk tickets in other departments' projects
Users who are agents for a helpdesk project may need to submit tickets to other helpdesk projects...
How to use the helpdesk.
Using your Zoom Phone.
For more in-depth guide to the computer app, check out the official Zoom Phone guide The Zoom ...
How to get access to an LCTCS/LoLA service.
There are two ways to get access to a particular service in LoLA Once you log into LoLA, nagiv...
LoLA/LCTCS 2-factor authentication
This guide on how to enroll in 2-factor authentication (2FA) for LCTCS has been provided by LCTCS...
Yeti Microphones
The Yeti microphones need to be on certain settings to achieve the best sound over remote learnin...
Outbound Caller ID
To ensure you have your extension as the outbound caller ID: On the Zoom app: 1.) Select the...
Call Queue Opt out/in
If you are a member of a call queue, you can choose to opt out for reason such as lunch break or ...
Hot Desking
Hot desking is a feature that allows users who work at other users' desks to log into the desk ph...
Restoring files and folders.
Most files and folders can be restored from previous dates/saves. This is helpful if you made sa...
Logging into Zoom Phone
Logging into Zoom Phone is relatively simple, but if you don't click a certain button, it won't...
Remote Learning in Upgraded Classrooms
Capabilities The upgraded classrooms include several technologies to improve the remote/synchr...
Desk phone directory
When you need to search for an internal number. On the phone's home screen, press Directory. ...
How to setup speed-dials/busy line indicators
You may want to add speed dials and/or busy line indicators on your phone. The process is now sel...
Reset Chrome to factory default.
If Google Chrome is not reacting as expected, you may need to reset it back to factory defaults. ...