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Create helpdesk tickets in other departments' projects

Users who are agents for a helpdesk project may need to submit tickets to other helpdesk projects. (IT, facilities, etc.) The process to submit a helpdesk ticket is not the same as other users.

Steps

  • In your project's screen, look to the left hand side and select Raise a request. If you have your screen side dash collapsed, it will look like the + in a box without the words.

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  • Next it will bring you to a new webpage. Click on the NTCC Helpdesk at the top of the page.

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  • It will bring you to the main Helpdesk page where you can choose the correct helpdesk for your ticket.

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