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How to use the Kyocera Staple/Punch

Services Printing and Copying

Kyocera copiers use special staples. Please do not try to load any other kind of staples. On the...

Updated 10 months ago by Karrie White

Copier paper jam and other technical issues.

Services Printing and Copying

For any issue relating to the Kyocera copiers, call the number for Northshore Office Equipmen...

Updated 10 months ago by Karrie White

Transfer voicemail on phone to another extension.

Telephone Desk Phone

If you need to forward a voicemail from the physical phone to another extension. Access the vo...

Updated 10 months ago by Karrie White

Transfer a call.

Telephone Desk Phone

While in a call, press Transfer or the transfer button . Choose a transfer method: Consul...

Updated 10 months ago by Karrie White

Searching the directory for numbers.

Telephone Zoom Phone App

You can use the directory to search for people to call. On Zoom computer app. On the app sele...

Updated 10 months ago by Karrie White

Teaching Assistant on Copiers

Services Printing and Copying

How to find Teaching Assistant on the new copier. 1.) Use your badge to sign into the copier. ...

Updated 10 months ago by Karrie White

Sharing Teams Recordings

Services Teams

When you want to share your Team recordings. To share a recording from Team through OneDrive. 1...

Updated 11 months ago by Karrie White

Forgetting previous WiFi.

Services Wifi/Internet

Occasionally when you are unable to connect to a WiFi network, it may be do to your device having...

Updated 1 year ago by Karrie White

Hard reset on laptop.

Hardware

If your laptop is frozen and won't turn off: Unplug laptop for any power source. Hold down th...

Updated 1 year ago by Karrie White

Guest wireless internet (WiFi)

Services Wifi/Internet

The NTCC guest wireless internet is available for all students and guests, and personal devices o...

Updated 1 year ago by Christopher Blohm

OneDrive

Services Email/Office 365

When you need to add files/folders to your OneDrive. Accessing the desktop app. 1.) Click on th...

Updated 1 year ago by Karrie White

Power-cycle/reboot docking station

Hardware

When you plug your laptop into a docking station the mouse, keyboard, or monitors may not work. T...

Updated 1 year ago by Karrie White

How to connect to a cellular hotspot.

Services Wifi/Internet

When you need to connect to your cellphone's hotspot. To connect to the hotspot: Set up the...

Updated 1 year ago by Karrie White

What uses my LoLA account?

Accounts LoLA

LoLA username and password are used for any tool/application found inside LoLA once you log in, s...

Updated 1 year ago by Karrie White

What do I do once I get an IT purchase quote.

Services

What happens after a purchase quote is given to you through the helpdesk. After submitting a...

Updated 1 year ago by Karrie White

How to find Shared Drives.

Services

If you cannot locate your shared drives, or if the shared drives appear to be missing. 1) Select...

Updated 1 year ago by Karrie White

How to schedule a meeting within Teams.

Services Teams

When you want to schedule a meeting within the Teams app. 1) In Teams, select Calendar  view. ...

Updated 1 year ago by Karrie White

How to schedule Teams meetings in Outlook.

Services Teams

When you need to create Team meetings in your Outlook calendar. Outlook on the Desktop 1) Open ...

Updated 1 year ago by Karrie White

How to set up Breakout Rooms in Teams

Services Teams

When you need to create smaller rooms inside a Teams meeting Breakout rooms are a great way fo...

Updated 1 year ago by Karrie White

How to set up Microphone/Speakers in Teams.

Services Teams

To setup or change how you talk and listen in Teams. Pre-Call Set Up 1) Select Settings and mor...

Updated 1 year ago by Karrie White