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When you need to add files/folders to your OneDrive. Accessing the desktop app. 1.) Click on the Windows button and scroll till you see OneDrive.  2.) Click on OneDrive If you have not set up your desktop OneDrive, you will be prompted to do so once you ...

Northshore Technical Community College has partnered with BankMobile to deliver refunds and offer you smarter ways to manage that money. Directions: Go to https://my.lctcs.edu and login with your LoLA username and password Select the Student tab Look at ...

The NTCC guest wireless internet is available for all students and guests, and personal devices of employees. It should not be used for devices owned by NTCC. Wireless internet coverage covers most of the interior of all NTCC campuses and sites, as well as li...

NTCC IT provides a mechanism for employees to install software on NTCC-owned computers without IT intervention. This is accomplished through Software Center. The Software Center application shows the user a catalog of applications and allows the user to select...

Before you can use copy machines located on campus, you will need to associate your NTCC ID with Papercut/Gatorprint. The process is quick and easy and only has to be done once, unless you lose or damage your ID. Once you associate your card on one copy machin...

Occasionally, the calibration that the smartboard uses to detect where you touch on the board can get out of alignment. There is a tool built into Smart Notebook that allows you to recalibrate the alignment. Steps 1.) Go to Windows button and start typing Pr...

Using Foxit PDF Editor, which is installed on all NTCC employee computers, you can sign documents using your real signature. The application allows you to "stamp" your signature anywhere on PDFs, as well as type in free-form text such as the date. This allows ...

Users who are agents for a helpdesk project may need to submit tickets to other helpdesk projects. (IT, facilities, etc.) The process to submit a helpdesk ticket is not the same as other users. Steps In your project's screen, look to the left hand side a...

This guide on how to enroll in 2-factor authentication (2FA) for LCTCS has been provided by LCTCS. Click the link below to view the guide. LCTCS Duo How To   You will need to use 2FA for both LoLA and some NTCC services. Once you enroll using the above g...

When you plug your laptop into a docking station the mouse, keyboard, or monitors may not work. The most common cause of this issue is the docking station may have gotten hung up. While the docking station cannot be used without a computer, it has a small proc...

Users using Windows 10 may experience PDFs being opened by Microsoft Edge. While Edge can open PDF files, there can be situations where they cannot be printed or opened. Users should always use Foxit PDF Editor to open PDF files. This guide will demonstrate ho...

When logging into Teams/Outlook/etc.. you see the following error. This error is caused when you do not click the "sign into this app only" option on the previous window. When you try to log into Teams and this is the error given to you. With this erro...

Introduction Depending on whether you are in an office or classroom environment, you may want to change the configuration of your monitors to match the need. Additionally, when in an office, the monitors may be backwards left-to-right. Both problems are easy ...

When not on one of NTCC's campuses, you should always connect to the NTCC VPN. Connecting to the VPN permits access to many resources and ensures that your computer gets the latest updates and security settings. NTCC has 2 VPNs, one is manual while the other ...

Capabilities The upgraded classrooms include several technologies to improve the remote/synchronous learning experience and the experience for presenting to local audiences. Previously, the webcam and microphone was all that was available for videoconferen...

Logging into Zoom Phone is relatively simple, but if you don't click a certain button, it won't work. The Zoom Phone software is ONLY supported on NTCC-owned laptops. It is not supported on mobile devices or personally-owned computers. Steps to login to th...

You may want to add speed dials and/or busy line indicators on your phone. The process is now self-serve and easy to do. Button labeling Buttons are labeled in columns, starting in the upper-left corner. Your extension will always be in position 1. Positio...

Hot desking is a feature that allows users who work at other users' desks to log into the desk phone and have their phone number and busy lamp field/speed-dials show up. This is especially handy for departments like Student Services Health Sciences, or Library...

Introduction Scheduling recurring events is a great way to better define when an event that is spanning multiple days is occurring on your calendar. For example, a meeting that is happening Monday through Wednesday between 9am and 4:30pm.   Step-by-Step We...